Committee Meeting

Committee on Technology

Name: Committee on Technology Meeting
Start: 2024-04-25T00:00:00
Location: Council Chambers - City Hall

April 25, 202410:00 AMCouncil Chambers - City Hall

The Committee on Technology met on April 25, 2024 and held hearings on 17 bills.

Agenda

View PDF

Roll Call

Legislation

17 bills discussed — 17 hearing held

Use of global positioning system coordinates for 311 complaints and service requests.

Int 0626-2024

Creating a mobile application to support the efficient handling of 311 service requests by city employees.

Int 0582-2024

Requiring human translation of the 311 app.

Int 0461-2024

Adding a 311 complaint category for noise from sirens.

Int 0131-2024

Requiring the 311 customer service center to provide assistance relating to affordable internet programs.

Int 0485-2024

Requiring the commissioner of information technology and telecommunications to create a separate 311 category for rooftop activity complaints and to require the commissioner of buildings to report annually regarding certain rooftop spaces.

Int 0422-2024

311 transmitting image and video data for service requests or complaints.

Int 0588-2024

Requiring the 311 customer service center to provide live chat functionality.

Int 0583-2024

Requiring that 311 allow persons to request snow and ice removal on pedestrian bridges and that those reports be routed to the appropriate agency.

Int 0589-2024

Providing an estimated wait time to 311 call center customers.

Int 0584-2024

Number of steps to submit service requests or complaints on the 311 website and mobile application.

Int 0820-2024

Reports of illegal towing to 311.

Int 0602-2024

Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint and implement protocols providing proof of action.

Int 0822-2024

Requiring the 311 customer service center to accept requests for service and complaints using video call functionality.

Int 0640-2024

311 transmitting image and video data for housing service requests or complaints.

Int 0634-2024

Adding a 311 complaint category for dog runs.

Int 0673-2024

Oversight - 311

T2024-1806

Documents

Meeting AgendaPDF

Files (2)

Meeting Agenda

5/29/2024

Meeting Minutes