Int 0584-2024

Providing an estimated wait time to 311 call center customers.

This bill would require the 311 call center to implement a virtual queue system that provides an estimated wait time for telephone callers. The bill would require this feature to be in place on June 30, 2025.

Status

Enacted

Introduced By

Amanda C. Farías

Introduced

3/7/2024

Enacted Date

6/22/2024

Last Modified

12/23/2025

File Name

Int 0584-2024

Committee

Committee on Technology

View Documents (20)

Co-Sponsors (11)

Bill History (12)

Meetings & Hearings (4)

Committee on TechnologyVideo

May 23, 2024 — Hearing Held by Committee, Amendment Proposed by Comm, Amended by Committee, Approved by Committee

City CouncilVideo

May 23, 2024 — Approved by Council

Committee on TechnologyVideo

April 25, 2024 — Hearing Held by Committee, Laid Over by Committee

City CouncilVideo

March 7, 2024 — Referred to Comm by Council

Documents

Summary of Int. No. 584DOCX

Files (20)

Summary of Int. No. 584

5/22/2024

Int. No. 584

5/14/2024

March 7, 2024 - Stated Meeting Agenda

3/7/2024

Hearing Transcript - Stated Meeting 3-7-24

3/20/2024

Committee Report 4/25/24

4/26/2024

Hearing Testimony 4/25/24

5/1/2024

Proposed Int. No. 584-A - 5/20/24

5/28/2024

Summary of Int. No. 584-A

7/15/2024

Committee Report 5/23/24

5/28/2024

Fiscal Impact Statement

7/15/2024

Committee Report - Stated Meeting

6/29/2024

May 23, 2024 - Stated Meeting Agenda

7/15/2024

Hearing Transcript 4/25/24

5/28/2024

Hearing Transcript - Stated Meeting 5-23-24

7/15/2024

Hearing Transcript 5/23/24

6/29/2024

Int. No. 584-A (FINAL)

7/15/2024

Legislative Documents - Letter to the Mayor

7/15/2024

Local Law 72

7/15/2024

Minutes of the Stated Meeting - March 7, 2024

8/9/2024

Minutes of the Stated Meeting - May 23, 2024

1/6/2025