Int 0640-2024
Requiring the 311 customer service center to accept requests for service and complaints using video call functionality.
This bill would require that the 311 customer service center have the ability to conduct video calls. These calls would be required to use upon request standard real-time captioning services in English or the 10 designated citywide languages as defined by the Mayor’s Office: Spanish, Chinese (including Mandarin, Cantonese, and Taiwanese), Russian, Bengali, Haitian Creole, Korean, Arabic, Urdu, French, and Polish. The 311 customer service center would also be required to ensure that at all times at least three call takers fluent in American Sign Language are available.
DCo-Sponsors (4)
Bill History (5)
More from Farah N. Louis (Sponsor)
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Meetings & Hearings (2)
Documents
Files (8)
Summary of Int. No. 640
5/28/2024
Int. No. 640
4/12/2024
March 7, 2024 - Stated Meeting Agenda
3/7/2024
Hearing Transcript - Stated Meeting 3-7-24
3/20/2024
Committee Report 4/25/24
4/26/2024
Hearing Testimony 4/25/24
5/1/2024
Hearing Transcript 4/25/24
5/28/2024
Minutes of the Stated Meeting - March 7, 2024
8/9/2024