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January 21
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Committee on Governmental Operations

Committee Meeting

Committee on Governmental Operations

January 21, 202010:30 AM250 Broadway - Committee Rm, 14th Fl.

The Committee on Governmental Operations met on January 21, 2020 and held hearings on 7 bills.

Agenda

Jointly with the Committee on Technology
Roll Call

Legislation

Requiring that the 311 website, app, and phone line allow for persons to request snow and ice removal on pedestrian bridges and that those reports be routed to the appropriate agency.

Int 0062-2018

Requiring the 311 call center to log complaints about locations without street addresses

Int 0462-2018

Requiring a study and report on unsubstantiated 311 complaints.

Int 1420-2019

Conducting 311 customer satisfaction surveys in designated citywide languages.

Int 1525-2019

Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement.

Int 1832-2019

Publication of 311 service level agreements.

Int 1830-2019

Oversight – 311

T2020-5595

Documents

Meeting AgendaPDF

Files (2)

Meeting Agenda

1/29/2020

Meeting Minutes

1/29/2020