Int 1525-2019
Conducting 311 customer satisfaction surveys in designated citywide languages.
This bill would require the 311 customer service center to conduct at least five annual customer satisfaction surveys. The bill would require each customer satisfaction survey conducted in relation to 311 user experience to be offered, in addition to English, in ten designated citywide languages, as determined based on United States census data and New York City Department of Education data. The bill would require the Department of Information Technology and Telecommunications to submit an annual report containing the results of any such survey, disaggregated by the language in which the survey was conducted.
DCo-Sponsors (8)
Bill History (17)
Meetings & Hearings (5)
Documents
Files (22)
Int. No. 1525
2/11/2021
Summary of Int. No. 1525
2/11/2021
April 18, 2019 - Stated Meeting Agenda with Links to Files
12/11/2019
Hearing Transcript - Stated Meeting 4-18-19
12/11/2019
Minutes of the Stated Meeting - April 18, 2019
12/11/2019
Proposed Int. No. 1525-A - 12/11/19
2/11/2021
Summary of Int. No. 1525-A
2/11/2021
Committee Report 1/21/20
1/21/2020
Hearing Transcript 1/21/20
1/31/2020
Hearing Testimony 1/21/20
1/31/2020
Proposed Int. No. 1525-B - 2/11/21
2/11/2021
Summary of Int. No. 1525-B
5/3/2021
Committee Report 2/11/21
2/10/2021
Fiscal Impact Statement
5/3/2021
Committee Report - Stated Meeting
3/24/2021
February 11, 2021 - Stated Meeting Agenda with Links to Files
3/31/2021
Hearing Transcript 2/11/21
3/24/2021
Hearing Transcript - Stated Meeting 2-11-21
5/3/2021
Int. No. 1525-A (FINAL)
5/3/2021
Legislative Documents - Letter to the Mayor
5/3/2021
Minutes of the Stated Meeting - February 11, 2021
5/3/2021
Local Law 26
5/3/2021