Int 1403-2019
Requiring the dept of social services/human resources administration to report annually on comments, questions and complaints by clients.
This bill would require the Department of Social Services/Human Resources Administration’s (“DSS/HRA”) Office of Constituent Services to submit monthly reports to the DSS/HRA Commissioner on the number of comments, questions and complaints received from clients. The number of comments, questions and complaints would be disaggregated by the 20 most frequent categories of inquiries. DSS/HRA would also be required to submit to the Council and post on the DSS/HRA website an annual report on comments, questions and complaints received.
DCo-Sponsors (7)
Bill History (12)
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Meetings & Hearings (4)
Documents
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Download fileFiles (20)
Int. No. 1403
12/23/2021
Summary of Int. No. 1403
12/23/2021
Committee Report 2/4/19
12/23/2021
Hearing Testimony 2/4/19
12/23/2021
February 13, 2019 - Stated Meeting Agenda with Links to Files
12/23/2021
Hearing Transcript 2/4/19
12/23/2021
Hearing Transcript - Stated Meeting 2-13-19
12/23/2021
Proposed Int. No. 1403-A - 8/15/19
8/15/2019
Summary of Int. No. 1403-A
12/23/2021
Committee Report 8/13/19
8/13/2019
August 14, 2019 - Stated Meeting Agenda with Links to Files
8/16/2019
Fiscal Impact Statement
11/19/2019
Hearing Testimony 8/13/19
8/15/2019
Hearing Transcript 8/13/19
8/16/2019
Hearing Transcript - Stated Meeting 8-14-19
9/16/2019
Legislative Documents - Letter to the Mayor
11/19/2019
Int. No. 1403-A (FINAL)
11/19/2019
Local Law 171
11/19/2019
Minutes of the Stated Meeting - August 14, 2019
12/23/2021
Minutes of the Stated Meeting - February 13, 2019
12/23/2021