Requiring the department for the aging to maintain non-digital access to forms and services.

Summary

This bill would require the New York City Department for the Aging (DFTA) to make any applications, forms, benefits, program enrollment, informational resource, or services which are offered by DFTA in an online or digital format accessible through non-digital means, including by phone and in paper form in the designated citywide languages. The DFTA Commissioner (the “Commissioner”) would be permitted to review DFTA services and submit in writing to the Mayor and to the Speaker of the Council a determination as to whether any such service is necessary to provide in non-digital formats, and the rationale for the Commissioner’s determination. The Commissioner would then be allowed to implement changes pursuant to a determination no earlier than 90 days following the written submission of such determination.

Committee