Requiring a study and report on unsubstantiated 311 complaints.

A Local Law in relation to requiring a study and report on 311 complaints resulting in unconfirmed conditions

This bill would require an office or agency designated by the Mayor to collaborate with certain agencies to study the frequency of anonymous 311 complaints and whether such complaints are more likely than other complaints to be unsubstantiated. Such study would also seek to identify patterns of unsubstantiated complaints against specific properties. A report on the findings of the study would be due to the Council on December 1, 2021. Such report would be required to include recommendations on the types of 311 complaints that agencies should allow to be made anonymously.