Identification of languages spoken by callers to the 311 customer service center.

A Local Law to amend the administrative code of the city of New York, in relation to the identification of languages spoken by callers to the 311 customer service center

This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol.