Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter.

A Local Law to amend the administrative code of the city of New York, in relation to requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter

This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services.