Publication of 311 service level agreements.

A Local Law to amend the administrative code of the city of New York, in relation to publication of 311 service level agreements

This bill would require 311 to post each agency’s service level agreements on the Open Data portal, provide a link to such posting on the 311 website, and maintain a separate page on the 311 website providing general background information on service level agreements. Service level agreements set forth the number of day within which each agency will respond to and close a request for service or complaint.