Requiring the department of social services/human resources administration to report on additional and total wait times.

A Local Law to amend the administrative code of the city of New York, in relation to requiring the department of social services/human resources administration to report on additional and total wait times

This bill would require the Department of Social Services/Human Resources Administration (“DSS/HRA”) to report the total time a visitor spent at a job center or SNAP center and the additional time a visitor spent waiting in between appointments at a job center or SNAP center. Currently DSS/HRA is only required to report the amount of time a visitor of a job center spent waiting from when they have checked-in to when they are called to begin their first appointment.