Requiring the dept of social services/human resources administration to report annually on comments, questions and complaints by clients.

A Local Law to amend the administrative code of the city of New York, in relation to requiring the department of social services/human resources administration to report annually on comments, questions and complaints by clients

This bill would require the Department of Social Services/Human Resources Administration’s (“DSS/HRA”) Office of Constituent Services to submit monthly reports to the DSS/HRA Commissioner on the number of comments, questions and complaints received from clients. The number of comments, questions and complaints would be disaggregated by the 20 most frequent categories of inquiries. DSS/HRA would also be required to submit to the Council and post on the DSS/HRA website an annual report on comments, questions and complaints received.