Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint

The proposed legislation would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center must indicate in the description of the action taken on such request or complaint in the 311 system that the responding agency is currently unable to respond to the request.