Creation of a notification system for service requests and complaints.

A Local Law to amend the administrative code of the city of New York, in relation to the creation of a notification system for service requests and complaints

The bill would require the Commissioner of the Department of Information Technology and Telecommunications to create a system whereby callers to the city’s 311 system would be able to opt into a service that would notify them, by email and text message, when the status of a request for service or complaint filed by the caller has changed.