Int 0725-2015
Incorporating feedback from businesses into agency inspector customer service training.
This bill would update existing requirements for customer service training given to inspectors at agencies that interact regularly with small businesses. Specifically, it would require that this customer service training be reviewed annually, and updated as necessary, based on customer service survey feedback received through the City’s website. This survey is currently operational, and its continued operation would be required by this bill. Inspected businesses are directed to this customer service survey when they are handed a “Business Owners Bill of Rights,” which is required to be distributed during inspections. The bill would further require that, if fewer than 500 survey responses are received during designated two-year periods, the Office of Operations would be required to conduct outreach until that number is met for up to three months.
DCo-Sponsors (14)
Bill History (17)
More from Eric A. Ulrich (Sponsor)
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Meetings & Hearings (5)
Documents
Files (14)
March 31, 2015 - Stated Meeting Agenda with Links to Files
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Committee Report 4/14/15
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Summary of Int. No. 725
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Hearing Testimony 4/14/15
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Int. No. 725 - 3/31/15
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Summary of Int. No. 725-A
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Committee Report 6/9/15
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June 10, 2015 - Stated Meeting Agenda with Links to Files
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Hearing Transcript 6/9/15
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Fiscal Impact Statement
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Mayor's Letter
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Hearing Transcript - Stated Meeting 6-10-15
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Minutes of the Stated Meeting - June 10, 2015
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Local Law 67
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