Int 0296-2022
Identification of languages spoken by callers to the 311 customer service center.
This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol.
DCo-Sponsors (23)
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DBill History (16)
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Meetings & Hearings (6)
Documents
Files (20)
Int. No. 296
1/11/2023
Summary of Int. No. 296
1/11/2023
April 28, 2022 - Stated Meeting Agenda
1/11/2023
Hearing Transcript - Stated Meeting 4-28-22
1/11/2023
Committee Report 6/30/22
8/23/2022
Hearing Testimony 6/30/22
9/7/2022
Hearing Transcript 6/30/22
9/8/2022
Proposed Int. No. 296-A - 9/8/22
9/29/2022
Summary of Int. No. 296-A
12/27/2023
Committee Report 9/29/22
9/29/2022
Fiscal Impact Statement
12/19/2022
Committee Report - Stated Meeting
10/17/2022
September 29, 2022 - Stated Meeting Agenda
11/9/2022
Hearing Transcript - Stated Meeting 9-29-22
11/9/2022
Hearing Transcript 9/29/22
10/17/2022
Int. No. 296-A (FINAL)
12/19/2022
Legislative Documents - Letter to the Mayor
12/19/2022
Minutes of the Stated Meeting - September 29, 2022
12/19/2022
Local Law 98
1/11/2023
Minutes of the Stated Meeting - April 28, 2022
1/11/2023