Expanding the outreach and advocacy duties of the office of the utility advocate.

A Local Law to amend the New York city charter and the administrative code of the city of New York, in relation to expanding the outreach and advocacy duties of the office of the utility advocate

This bill would amend the responsibilities of the Office of the Utility Advocate to include hosting public trainings on utility billing practices and affordability, educating utility customers about their rights, connecting utility customers with appropriate agencies or organizations to receive financial or other assistance, and alerting utility customers to actions by the Public Service Commission which may affect their utility rates. The Office would also be required to monitor and make recommendations on policy issues that may affect utility affordability.