Int 0240-2022

DOITT updating 311 complaint types and reporting on such updates.

This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually.

Status

Enacted

Introduced By