Int 0431-2022
Customer service training for shelter personnel of the department of homeless services and its contractors.
This bill would require the Department of Homeless Services to, unless provided otherwise by contract, provide biannual customer service training to all shelter personnel, including employees of a provider under contract or similar agreement with the department, who have direct contact with shelter residents. Such training would include techniques to improve professionalism, increase cultural sensitivity, implement a trauma-informed approach to interactions with shelter residents, and de-escalate conflict.
DCo-Sponsors (9)
Bill History (12)
More from Pierina Ana Sanchez (Sponsor)
Meetings & Hearings (4)
Documents
Files (20)
Int. No. 431
3/28/2023
Summary of Int. No. 431
3/28/2023
May 19, 2022 - Stated Meeting Agenda
3/28/2023
Hearing Transcript - Stated Meeting 5-19-22
3/28/2023
Committee Report 9/13/22
3/28/2023
Hearing Testimony 9/13/22
3/28/2023
Hearing Transcript 9/13/22
3/28/2023
Minutes of the Stated Meeting - May 19, 2022
3/28/2023
Proposed Int. No. 431-A - 3/10/23
3/28/2023
Summary of Int. No. 431-A
6/20/2023
Committee Report 3/16/23
3/28/2023
Fiscal Impact Statement
5/23/2023
Committee Report - Stated Meeting
3/28/2023
March 16, 2023 - Stated Meeting Agenda
3/28/2023
Hearing Transcript 3/16/23
3/28/2023
Hearing Transcript - Stated Meeting 3-16-23
5/2/2023
Int. No. 431-A (FINAL)
5/23/2023
Minutes of the Stated Meeting - March 16, 2023
5/23/2023
Legislative Documents - Letter to the Mayor
6/6/2023
Local Law 49
6/20/2023